Privacy Policy

Effective date: 26 August 2026

Chicken Slice is operated by Slice Group (“Chicken Slice,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, protect, and share information when you use the Chicken Slice mobile application, website, food-ordering services, and related services.

By using the Chicken Slice app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use the app, we may collect the following information.

Personal information

• Full name
• Email address
• Mobile telephone number
• Delivery and billing addresses
• Account password or authentication information
• Profile information you choose to provide

Order and transaction information

• Products ordered and selected Chicken Slice branch
• Order value
• Delivery or collection instructions
• Payment method
• Transaction reference and payment status
• Order history, refunds, and cancellations

Payment details may be processed directly by third-party payment providers. Chicken Slice does not ordinarily receive or store complete card numbers, PINs, passwords, or card security codes.

Location information

With your permission, the app may access your approximate or precise location to identify your delivery address, display nearby branches, confirm delivery availability, calculate delivery charges, and assist with delivery. You may disable location access in your device settings and, where available, enter an address manually.

Device and usage information

• Device type, operating system, and app version
• IP address and device identifiers
• App activity and feature usage
• Crash reports and diagnostic information
• Notification tokens and network-performance information

Communications

We collect information you provide when you contact customer support, submit feedback, report a problem, participate in a promotion, or communicate with us about an order.

2. How We Use Your Information

We use collected information to:

• Create and manage your account
• Process, prepare, deliver, and track orders
• Process payments, cancellations, and refunds
• Provide order confirmations and status updates
• Identify nearby branches and delivery areas
• Provide customer support
• Send service-related notifications
• Send promotions and special offers where permitted
• Personalise and improve the app experience
• Diagnose technical problems
• Maintain security and prevent fraud
• Comply with legal, tax, accounting, and regulatory obligations

Where required, we will obtain your consent before sending promotional communications. You may unsubscribe from marketing messages at any time, but you may still receive essential communications relating to your account or orders.

3. How We Share Information

Chicken Slice does not sell or rent your personal information. We may share necessary information with:

• Chicken Slice branches responsible for preparing orders
• Delivery drivers and delivery-service providers
• Payment processors, banks, and mobile-money providers
• Cloud-hosting and technical-service providers
• Mapping and location-service providers
• Analytics and crash-reporting providers
• Push-notification, communication, and customer-support providers
• Regulators, courts, law-enforcement authorities, and professional advisers where legally required

These parties receive only the information reasonably necessary to provide their services, fulfil orders, protect users, meet legal obligations, or secure the Chicken Slice platform.

4. Third-Party Services

The app may use third-party services for payments, maps, location features, analytics, cloud hosting, crash reporting, communications, and notifications. These providers may process information according to their own privacy policies.

The app may contain links to independently operated websites or services. Slice Group is not responsible for the privacy practices, security, or content of those external services.

5. App Permissions

• Location: To identify delivery addresses, nearby branches, and delivery availability.
• Camera or photographs: To upload a profile image, proof of payment, or support attachment where available.
• Notifications: To send order updates, important account messages, and promotional offers.
• Internet and network status: To connect the app to Chicken Slice services and check connectivity.

You can manage permissions through your device settings, although disabling a permission may prevent certain features from functioning properly.

6. Data Security

We use reasonable organisational, administrative, and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. Information transmitted between the app and our servers is protected using secure network technologies such as HTTPS where applicable. However, no internet transmission or electronic storage system can guarantee absolute security.

You are responsible for protecting your account credentials and notifying us if you suspect unauthorised access.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain accounts, complete and verify transactions, resolve disputes, prevent fraud, and meet legal obligations. When information is no longer required, we will delete, anonymise, or securely dispose of it. Certain transaction records may be retained after account deletion where required by law or necessary for fraud prevention and dispute resolution.

8. Account and Data Deletion

You may request deletion of your Chicken Slice account and associated personal information by:

1. Selecting Delete Account under the profile or account settings in the app;
2. Visiting chickenslice.com/account-deletion; or
3. Emailing support@slice.co.zw with the subject “Chicken Slice Account Deletion Request.”

We may ask you to verify your identity. After verification, we will delete or anonymise information associated with your account within a reasonable period, except for information we are legally required or permitted to retain. Deleting the app from your device does not automatically delete your account or associated information.

9. Your Privacy Rights

Depending on applicable law, you may request to access, correct, or delete your personal information; withdraw consent where processing relies on consent; object to certain uses; or unsubscribe from promotional communications. Contact support@slice.co.zw to exercise these rights.

10. Children’s Privacy

The Chicken Slice app is intended for general audiences and is not directed at children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent. If you believe a child has provided personal information without such consent, please contact us so we can investigate and delete it where appropriate.

11. International Data Processing

Some service providers may process or store information outside Zimbabwe. Where information is transferred internationally, we take reasonable steps to ensure that it receives appropriate protection in accordance with applicable data-protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the app, our services, legal requirements, or data-handling practices. The revised policy will be published in the app or on our website with an updated effective date. If a change materially affects your privacy rights, we may provide additional notice through the app or another appropriate channel.

13. Contact Us

For questions, complaints, or requests concerning this Privacy Policy or your personal information, contact: